FAQ

Devices

Streaming General

What is IPTV?

Internet Protocol Television (IPTV) delivers television content using signals based on the logical Internet Protocol (IP), instead of being delivered through traditional terrestrial, satellite signal, or cable television formats.

What is EPG?

EPG is an electronic program guide, an on-screen guide of scheduled broadcast programming television programs.

What is XMLTV?

XMLTV is an XML based file format for describing TV listings. IPTV providers use XMLTV as the base reference template in their systems and extend it internally according to their business needs.

What is PVR?

"Personal Video Recorder" is a different term for a DVR (Digital Video Recorder).

What is a .m3u file?

It's the file that your PVR client is using to get your IPTV streams, channel names and another bunch of data.
No, you will connect to our IPTV servers via Internet and you don't need a dish or satellite equipment. You will need WiFi or cabled internet connection of at least 3Mbps.
We aim to get all orders activated within 24 hours of payment received.
Yes, you can watch IPTV from anywhere in the world but you will need to make sure your internet speed is above 3Mbps to watch the channels without any issues.
No, every subscription runs on 1 device at a time and therefore meaning you can’t run it on multiple devices at the same time. Extra Connections are for the same residence only and can be purchased separately. A separate subscription is needed if used in another residence/location.
Yes, trials are charged at £1 for 24 hours and £2 for 48 hours. If you go on to purchase a 3, 6 or 12 month subscription then we deduct the trial cost from the first subscription payment. Free trials are not available on weekends. Do not include PPV events and Adult content.
A VPN is not needed.
Yes. Zgemma, Openbox, Android, Dreamlink Online & Formuler

Troubleshoot Issues

A restart of your Router and Device solves 90% of Issues!

Before proceeding to troubleshoot any issues, please perform a restart on your equipment.

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

This is often the solution to a lot of problems and is essential before other troubleshooting can begin.
Our service will never have 100% uptime on all channels. That is not possible in our industry. We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider. If your well-being is dependent on a single channel to be up 100% of the time then you really need to consider cable or satellite as your primary service. We will be glad to be secondary service. Please use the guidelines below before reporting a channel: Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work. Is this happening on all channels? If it is, it may be on your end. Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems) Make sure you are connecting using a Ethernet cable to devices and not via Wifi. Try using a VPN service if all the above are not working. If you still having problems then please submit a Ticket Do you have Sky Shield on, or Virgin Web Safe enabled? Then turn is off! Turn off Sky Sheild: https://helpforum.sky.com/t5/How-to/How-do-I-turn-off-Sky-Broadband-Shield/ba-p/2856081# Turn off Virgin Web Safe: https://www.virginmedia.com/help/how-to-use-websafe
Please look through our FAQ and Knowledge Base before submitting a Ticket on the Contact Us page.